Terms & Conditions 2020/21

Terms and Conditions of Hire 2026/27

Parties

Hirer – 281 Vintage Ltd (trading as two.eight.one) hereby referred to as “the hirer”/ “us”/ “we”/ “our”.
Hiree – The person or business stated on the invoice as the client, hereby referred to as “the client”/ “you”/ “your”.

General Terms

“Hire items” means any equipment, furniture, props and associated equipment and packaging.
Quoted prices are valid for 1 month. After one month it is down to our discretion to honour the previous quote or requote if prices have changed.
It is your responsibility to ensure the quote and invoice is as per your requirements. If there are any errors or omissions, these will be amended on notification.
We reserve the right to replace hire items with a suitable replacement where there is unexpected unavailability.
We cannot be held responsible, financially or otherwise, for any expense between you and the venue or any other party/individual/company on site with regards to the use or storage of our hire items.

Booking

The availability of goods to any given customer cannot be guaranteed until a booking is confirmed.
Booking is confirmed by cleared payment of the required 50% non-refundable booking fee which also indicates that you have read and agree with all terms and conditions. The remaining balance will be due 2 weeks before delivery. We will not release any hire items until both the initial non-refundable booking fee and full balance has cleared.
Payments should be made via BACS. We will not accept any cash payments.
We take no responsibility for the change of availability of the goods during the time before cleared non-refundable booking fee payment.

Hire Period

The hire period is three days, with the delivery typically the day before the event and collection the day after the event.
Any extension to the hire period must be agreed prior to your event (charges may apply).
We accept no responsibility for any damage or injury caused to any venue, property or person(s) during the hire period.
Goods should be stored in secure, dry conditions. Negligence can result in loss and damage for which relevant charges will apply.
Upon returning the items, is your responsibility as the hiree to package up the items in their original packaging ahead of the agreed return time. If packaging is not returned, a replacement cost will be charged.
The hired goods and equipment remain the property of 281 Vintage Ltd (trading as two.eight.one) at all times.
Items not not returned on time will incur a charge, calculated as a daily rate for the 5 days following the agreed return date. From the 6th day onwards the daily fee will be doubled.

Damages/Loss

A refundable damage and loss deposit will be included on the invoice for payment with the final balance and is calculated as per the below:

£0-£100 - damage & loss deposit =£50

£100-£500 - damage & loss deposit = £100

£500-£1,000 - damage & loss deposit = £150

£1,000+ - damage & loss deposit = £200

If any damage occurs, beyond reasonable wear and tear, the cost of replacement or repair will be deducted from the refundable Damage and Loss Deposit.
Where the cost of replacement or repair exceeds the Damage and Loss Deposit an additional invoice will be raised for the balance and due by return.
Loss also includes, but is not limited to, other costs incurred such as loss of staff time through labour, waiting, cleaning etc, inconvenience to other customers as a result of the hirer’s failure to comply with the terms and conditions and agreed hire start end times and other relevant details.
This deposit will be returned to the hiree within 7 working days of the items being returned in a good, clean, undamaged condition.
It is not permitted to use candles on any of the hire items without the use of candle holders to protect the items from burn marks and excessive wax residue/stains.
It is not permitted to use staples, nails, or any item that will mark, indent or damage any hire item. There must also not be anything attached to the hire items that could result in injury from sharp edges or points.

Health and Safety Information

Please take appropriate care when lifting, moving and using our stock.
Many of our items are antique and rustic. There might be nails, splinters and rusted metal on some items.
We cannot take responsibility or liability for any injuries or damages during the hire period.
Our hire items are original, vintage and therefore can contain flammable elements, it is your responsibility to use the items in a safe manner, such as keeping them away from heat sources where damage or even fire could occur.
Whilst regular checks are made on the hire items, these are vintage and used items, so all items are hired at your own risk.
If you are unsure of the suitability of any item for its intended use, please identify this before the final invoice is issued.

Collection & Return

Our items must be collected and returned by the client. Clients are responsible for ensuring vehicles are suitable for collecting/returning including means of securing the goods safely and they must have suitable insurance. We reserve the right to refuse the release of hired goods to any customer without a suitable vehicle or suitable insurance.
If upon collection, the hired items do not fit within the collection vehicle and therefore cannot be collected, no refund will be issued.
Once the goods are collected they become your responsibility until the point they are delivered back to us.
We expect all items to be returned in their original packaging - a charge will made should any packaging not return.

Cancellation

If you, the client, cancels your booking, we will not, under any circumstances refund the 50% booking fee. However, in the event of a cancellation prior to the two weeks preceding the event, we will not pursue the remaining balance. Cancellations within the two weeks immediately preceding the event will not be eligible for any refund.
We reserve the right to cancel at any time. If this happens any money paid by the client for the booking will be refunded. This would only occur in extreme circumstances and something we would avoid at all costs.

Privacy

We will require some personal contact information from you and this will be used as follows
- In case we need to contact you regarding the collection/return.
- To contact you for the purposes of executing the agreed contract for the supply of our goods and services to you.
- We will not share your details with any third party, other than for the specific use of executing the agreed contract.

Product Specific Conditions

Garden Games should only be used outdoors in dry conditions. They must be placed indoors overnight. Unfortunately, no refunds can be given due to weather conditions that result in the games not being able to be used.
We are happy for any of our props can be used outdoors in dry conditions. They must be placed indoors overnight. Damage to any of our collection due to it being left outdoors overnight will result in the deposit being withheld and potentially additional charges being incurred.
Whilst we understand some candle wax may fall, a cost will be incurred should we need to remove excessive amounts of candle wax from candlesticks, lanterns or table runners (we would recommend using non-drip, 8 hour burn candles).
Our bunting should not be pinned during use - please tie only.
We are happy for you to use either stick chalk or chalk pens on any of our blackboard signage. The boards do not need to be cleaned before return/collection.
All food & drink debris must be removed from any glassware before re-packaging for collection.
The items are the responsibility of the hirer until they are returned. We accept no responsibility for any damage or injury caused to any venue, property or person(s) during the hire period.