How long can we hire the items for?
Our standard hire period is 3 days (for example, for an event on a Saturday, we make the items available from Friday to Sunday). However, dependent on item availability, this can be negotiated, and we will always try our best to accommodate your timing & date requirements.
Can we come and view the hire stock?
For sure! Much of our hire stock is well loved and best appreciated in person so we've set up a Prop Room with everything laid out all lovely so you can come and have a browse. We are based in Desford, Leicestershire. Just drop us an email to arrange a viewing – we would love to meet you.
How do we go about booking?
We will first send you a quotation detailing the hire costs for each item and any delivery/collection costs if required. To secure a booking, we require a 20% non-refundable fee which will be deducted from the final invoice. No items will be held for any dates until this fee has been paid. The remaining funds are due no later than 1 week prior to the delivery date and should be paid via bank transfer. The items will not be released without full payment.
We also take a damage & loss deposit for each booking. This fee will vary per booking dependent on the value and replacement cost of the individual items. This deposit will be returned to the hirer within 7 working days of the items being returned in a good, undamaged condition. In the event that significant damage has occurred and the deposit is insufficient to repair/replace the affected items, an additional charge will be made.
Can we collect and return the items ourselves?
Of course, you are very welcome to collect and return to us free of charge from our base in Desford, Leicestershire. Alternatively, we can deliver and collect directly to/from your venue which will be charged at £0.45p per mile. Please note, this simply involves us dropping off the items for you to unpack and style yourselves. We also expect that when we arrive to collect, the items are ready to go and packed up in their original packaging. I'm afraid that failure to do this may result in some of the deposit being kept to cover additional labour costs.
Can you set up the items for us?
Absolutely (but subject to availability)! Head over to our styling page for more info on our various styling packages and what they include.
Garden Games should only be used outdoors in dry conditions. They must be placed indoors overnight. Unfortunately, no refunds can be given due to weather conditions that result in the games not being able to be used.
Our bunting should not be pinned during use - please tie only.
We are happy for you to use either stick chalk or chalk pens on any of our blackboard signage. The boards do not need to be cleaned before return/collection.
All food & drink debris must be removed from any glassware before re-packaging for collection.
If we are simply delivering and collecting from your venue, it is your responsibility to package up the items in their original packaging ahead of the agreed collection time. If packaging is not returned, a replacement cost will be charged.
The items are the responsibility of the hirer until they are returned. We accept no responsibility for any damage or injury caused to any venue, property or person(s) during the hire period.
We take a damage & loss deposit for each booking. This fee will vary per booking dependent on the value and replacement cost of the individual items. This deposit will be returned to the hirer within 7 working days of the items being returned in a good, undamaged condition. In the event that significant damage has occurred and the deposit is insufficient to repair/replace the affected items, an additional charge will be made.